Get Remote Support
Let a BlueCloud technician see your screen and fix the problem with you. Nothing is installed, and nobody can connect until you click Allow.
Only do this while you are talking to BlueCloud.
Call us at 855-258-3456
or have an open BlueCloud support ticket first. BlueCloud will never contact you unexpectedly
and ask you to download this. If someone does, hang up and call us on the number above.
BlueCloud Quick Support
For Windows 10 and 11 PCs · one-time · nothing to install
It looks like you're not on a Windows PC. This download only works on Windows.
For a Mac, Linux, phone or tablet, please call us at 855-258-3456.
Download BlueCloud Quick Support
BlueCloud-QuickSupport.exe · 2.2 MB
How it works
- Call us at 855-258-3456 (or reply to your ticket) so a technician is ready.
- Download and open BlueCloud Quick Support. If Windows asks whether to run it, check that the publisher matches the one shown below, then choose Run.
- Click Request Help and type your name and your ticket number (or what's wrong).
- When the technician connects, a window asks for your permission. Click Allow only if you are on the phone with BlueCloud.
- When you're finished, close the BlueCloud Quick Support window. The session ends and the technician can no longer connect.
What this does
- It is a small, one-time support app (MeshCentral Assistant) that is pre-set to connect only to
BlueCloud's support server,
mesh.blueuc.com. - It does not install anything, add a service, or enrol your PC in our management system.
- It stays offline until you click Request Help.
- A technician sees your screen only after you click Allow. Closing the window ends the session.
- It keeps a small settings entry in your Windows user profile so it remembers this PC next time.
- Only signed-in BlueCloud technicians can take a session, and every connection is logged.
Check the file
Digitally signed by: Open Source Developer, Ylian Saint-Hilaire (the MeshCentral author)
SHA-256:
13a298482d572766e5af788ef3d1c5dae0fb08da90dcbc51e7b980b9f2babdad
Mac, Linux, phone or tablet?
Call us at 855-258-3456 and we'll help you another way.
BlueCloud managed clients
Your company computers are already set up for support. Just call us or email support@blueuc.com.